rvaji Privacy Policy

Our Privacy Commitments

rvaji handles all player data with care. The six principles below summarise our core privacy commitments to every registered player on the platform.

1. Introduction

This Privacy Policy describes how rvaji collects, uses, stores, and shares personal information obtained from players who register for and use services available at rvaji.org, including cricket betting, live casino, slots, crash games, and the Finance section. By registering an account with rvaji, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, you must not register or use any rvaji service.

This Privacy Policy forms part of the rvaji Terms & Conditions. Defined terms used in this policy that are not separately defined here carry the same meaning as in the Terms & Conditions. This policy may be updated periodically. The date of the most recent revision is shown at the top of this page.

2. Information We Collect

rvaji collects personal information in three ways: information you provide directly when registering or using our services, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors and KYC verification services. The categories of information we collect are set out below.

Identity and Account Information

• Full legal name and date of birth as provided at registration or during KYC verification.
• Bangladeshi mobile number used to register and verify your account.
• Government-issued identity document details submitted as part of the KYC process, including national ID or passport information where applicable.
• Account username and encrypted password credentials.
• Communication preferences and marketing opt-in or opt-out status.

Financial and Transaction Information

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references (bKash, Nagad, Rocket, bank transfer).
• Account balance history, bonus balance records, and wagering activity logs.
• Payment account references associated with your rvaji account (e.g. the last four digits of a bKash number or a bank account reference), retained for fraud prevention and withdrawal verification purposes.
• Currency: all financial records on rvaji are denominated in BDT (Bangladeshi Taka).

Technical and Usage Information

• Device information including device type, operating system, browser type and version, and screen resolution, collected to optimise the platform experience for your device.
• IP address and approximate geographic location data, used for fraud prevention, responsible gaming compliance, and service security.
• Session logs including login timestamps, pages visited, game sessions played, and actions taken within your account, retained for security auditing and dispute resolution purposes.

3. How We Use Your Information

rvaji uses the personal information we collect for the following purposes. We only process your data where we have a lawful basis for doing so, as described in Section 4 of this Privacy Policy.

• Account creation and management: to register your account, verify your identity through KYC, and maintain your account in good standing throughout your relationship with rvaji.
• Service delivery: to process your deposits and withdrawals, credit winnings to your BDT wallet, manage your bonus balances, and provide access to all game categories on the platform.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct, including the use of automated monitoring tools and manual review processes.
• Responsible gaming compliance: to monitor gaming activity and account behaviour in order to identify patterns that may indicate problem gambling, and to facilitate the activation of responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: to respond to your account queries, support requests, disputes, and responsible gaming assistance requests submitted via our contact email.
• Legal and regulatory compliance: to meet obligations imposed on rvaji under applicable law, including record-keeping requirements, responding to lawful requests from competent authorities, and producing evidence in connection with dispute resolution or legal proceedings.
• Service improvement: to analyse aggregated, anonymised usage data to improve the performance, reliability, and content of the rvaji platform. Individual player data is not used for this purpose without anonymisation.

4. Legal Basis for Processing

rvaji processes your personal data on the following legal bases:

• Contractual necessity: processing that is necessary to perform our contract with you, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: processing that rvaji is required to perform to comply with applicable law, including KYC verification, anti-money laundering obligations, and responding to lawful authority requests.
• Legitimate interests: processing carried out in the legitimate interests of rvaji or a third party, provided those interests are not overridden by your data protection rights — including fraud detection, security monitoring, and platform analytics.
• Consent: where rvaji processes your personal data on the basis of your freely given, specific, and informed consent — such as for marketing communications. You may withdraw this consent at any time.

5. How We Share Your Information

rvaji does not sell your personal information. We share your information only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified.

Service Providers and Technology Partners

rvaji engages trusted third-party service providers to help deliver its platform. These include payment processors (bKash, Nagad, Rocket, local bank payment gateways), KYC verification service providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and platform security and hosting infrastructure providers. All third-party service providers engaged by rvaji are required by contract to handle your personal data securely, use it only for the specified purpose, and maintain confidentiality. rvaji does not authorise third-party providers to use your data for their own marketing or commercial purposes.

Law Enforcement and Regulatory Authorities

rvaji may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or binding regulatory direction. rvaji will, where permitted by law, endeavour to notify you of any such request before disclosure. Where notification is not permitted or is impractical, rvaji will disclose only the minimum information necessary to satisfy the legal obligation.

Business Transfers

In the event that rvaji undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. rvaji will take reasonable steps to ensure that any such transfer is subject to appropriate data protection obligations, and will notify affected players of any material change in how their data is handled as a result of such a transaction.

6. Payment Data and Financial Information

All financial transactions on rvaji are conducted in BDT. rvaji uses trusted third-party payment processors to handle transaction processing. When you make a deposit via bKash, Nagad, Rocket, or a local bank transfer, the actual processing of your payment is carried out by the relevant payment provider using their own secure systems. rvaji receives a transaction confirmation and reference number from the payment provider — it does not store your full mobile banking PIN, mobile banking password, or complete bank account credentials.

rvaji retains the following payment-related data in connection with your account for the purposes of transaction reconciliation, withdrawal verification, fraud prevention, and legal compliance:

• Transaction reference numbers, amounts, timestamps, and the payment method type used for each deposit and withdrawal.
• Partial payment account identifiers (e.g. the last four digits of a registered bKash number) to enable withdrawal matching and prevent third-party withdrawal requests.
• Records of any payment disputes, chargeback events, or fraud investigation outcomes associated with your account.

7. Cookies and Tracking Technologies

rvaji uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website. Cookies set by rvaji do not contain your password or payment details.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in while you navigate the platform. Essential cookies cannot be disabled without breaking the platform.
• Functional cookies: used to remember your preferences such as language selection and responsible gaming settings, so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect anonymised data about how players use rvaji, which pages are visited most frequently, and where technical errors occur. This data helps rvaji improve the platform experience. Analytics data is processed in aggregate form and is not linked to individual player identities.

You can control cookie settings through your browser. Most browsers allow you to block or delete cookies. However, if you disable essential cookies, some or all of the rvaji platform may not function correctly. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your experience.

8. Data Retention

rvaji retains your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data: retained for the full duration of the account and for a minimum of five years following permanent account closure, to meet anti-money laundering record-keeping requirements and to enable dispute resolution.
• Transaction and financial records: retained for a minimum of five years from the date of each transaction to comply with financial record-keeping requirements under applicable law.
• Session and technical logs: retained for up to twelve months from the date of recording for security audit and fraud investigation purposes, after which they are deleted or anonymised.

When retention periods expire, rvaji will securely delete or anonymise the relevant personal data so that it can no longer be associated with an identifiable individual. Where data is anonymised rather than deleted, it may be retained indefinitely as part of aggregate statistical records.

9. Your Privacy Rights

As a player on rvaji, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address listed in the footer of this website. rvaji will respond to all data rights requests within a reasonable period and in any case within 30 days of receipt.

• Right of access: you may request a copy of the personal data rvaji holds about you. We will provide this in a clear, readable format within 30 days of your request.
• Right to rectification: if any personal data held by rvaji about you is inaccurate or incomplete, you may request that it be corrected or updated. Account details such as your registered mobile number may require re-verification before they can be changed.
• Right to erasure: you may request deletion of your personal data. rvaji will fulfil erasure requests where there is no overriding legal obligation to retain the data. Where a legal retention obligation applies, rvaji will inform you of the relevant period and delete the data as soon as that period expires.
• Right to restriction: you may request that rvaji restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: where rvaji processes your personal data based on your consent or on a contractual basis, and the processing is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: where rvaji processes your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Data Security

rvaji implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. While no platform can guarantee absolute security, rvaji continuously reviews and updates its security practices to maintain a high standard of data protection.

The security measures rvaji employs include:

• SSL/TLS encryption of all data transmitted between your device and the rvaji platform, preventing interception of your account and payment data in transit.
• Encrypted storage of passwords and sensitive account credentials. rvaji does not store passwords in plaintext. Account credentials are hashed using industry-standard cryptographic functions.
• Role-based access controls ensuring that only authorised rvaji staff with a legitimate operational need can access player account data, with all staff access logged for audit purposes.
• Continuous monitoring of platform activity for anomalies, suspicious login attempts, and other indicators of potential security compromise, with automated alerts for review by the security team.

11. Children's Privacy

rvaji does not knowingly collect personal data from any individual under the age of 21. The platform is strictly intended for adult players aged 21 and above. Age verification is conducted as part of the registration and KYC process. If rvaji becomes aware that personal data has been collected from an individual under 21, that account will be immediately closed, all data associated with the account will be deleted to the extent permitted by law, and any funds held in the account will be handled in accordance with the underage account closure provisions of the Terms & Conditions.

12. Changes to This Privacy Policy

rvaji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made to this Privacy Policy, the revised version will be posted on the rvaji website with an updated effective date displayed at the top of the page. Your continued use of rvaji services after the updated Privacy Policy has been posted constitutes your acceptance of the revised policy.

If you have concerns about any changes made to this Privacy Policy, or if you wish to raise a data-related query following any update, please contact our support team using the contact email in the footer. rvaji will endeavour to respond to all privacy-related queries within 24 hours of receipt.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to rvaji's handling of your personal data, please contact our support team using the email address shown in the footer of this website. All privacy-related correspondence should include your registered mobile number and a clear description of your query so that our team can locate your account and respond efficiently.

rvaji aims to acknowledge all privacy-related correspondence within 24 hours of receipt and to resolve all substantive privacy queries within 30 days. Where a query is particularly complex or requires consultation with a third party, rvaji will notify you of the extended timeline before the standard 30-day period expires. rvaji support will never ask for your account password in any communication.